We would just like to express what a pleasure it was dealing with you. Your professional and friendly manner; and your knowledge and experience made all our Summer Place dealings so pleasant. You were always accommodating and timely when it came to all our meetings, you reminded us of pointers that we had forgotten about, and you were fair and honest in all your suggestions. All my emails were answered immediately, you never pressurised us, and you always put our mind at ease in every situation. You were also incredible when it came to our table placement and seating, forever emailing me different layouts so that we could get a visual image. You are an absolute asset to Summer Place. Never in my life have I received such service, and I would recommend Summer Place as a venue to anybody. We are a very large Greek community, and all our guests were so impressed with the venue and the service they received at Kalli and Andrew’s wedding. Many guests had never been to Summer Place before and the wedding gave them a fantastic first impression!
On the big day, we had the problem with the table seating that we had provided, and as you know, it was too small and blurry. I became very anxious, as it was time for us to depart for the church service. You, Bella, Trudy-Lee and Andrew and assured us that you would rectify the problem and that we should not worry, and that’s exactly what you did. Naeema, you even stayed late to ensure that everything was perfect before you left Summer Place.
Our dealings with Bella were also very impressive. Bella gave us outstanding, professional, courteous service all day. She made concise notes at our meeting, and therefore kept Steve updated with regards to all our requests, not missing a thing. She continuously advised Steve regarding the bar bill according to our request, and she was ever present all evening for any of our queries. Bella had a very calm and confident way of dealing with our event and she took a lot of pressure off us. She went out of her way to make sure that we were happy and she handled every request with ease and care.
Dudu was at our beck and call all day. She was the staff member allocated to provide us with service at Summer House while the retinue got ready, and also at the main table. Dudu was friendly and professional, and every request was dealt with with a smile – nothing was too much for Dudu. All our items were continuously gathered for us and placed in the locked office for safe-keeping. From clothing left at Summer House to our cake knife and lifter, to our wedding favours and Kalli’s veil – everything was accounted for and taken care of. In fact, all the staff, all evening, provided our guests with excellent service! My elderly, wheelchair guest was attended to perfectly, and the staff went out of their way to assist her and her husband wherever necessary.
So much can go wrong at a wedding, as there is so much to coordinate. It isn’t easy to get everything 100% but somehow Naeema, her team and Summer Place managed this. Believe me, we are a family with very high standards. We expect good service and we are often disappointed. It takes a lot to impress us. Reading the above you would think that we give out compliments easily. This is not true. We cannot help but compliment you and your staff as we received A+ service at the most elegant and beautiful Summer Place venue.
Thank you to you, Naeema, and the staff at Summer Place for making Kalli and Andrew’s day such a beautiful experience!
Kathy, Steve, Kalli and Andrew